Refund policy

At Follivia, we want you to be fully satisfied with your purchase. If something isn’t right, we offer a simple and fair return & refund process.

1) Return Window

You can request a return within 7 days of delivery.

2) Eligibility for Returns

A return is accepted only if the product is:

• Unused, unopened, and in original packaging
• Returned with all accessories, manuals, and box
• In resaleable condition with no signs of use

3) Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Used or opened hair removal or grooming devices
• Products with visible signs of use, scratches, stains, or damage
• Items returned with missing parts/accessories
• Products returned without original packaging

4) Damaged / Defective / Wrong Item

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with:

• Order number
• Clear photos/video of the issue
• Product and packaging images

5) Refund Process

Once we receive and inspect the returned item:

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• For COD orders, refunds will be processed via bank transfer or store credit, as applicable

6) Return Shipping

• If the return is due to our error, wrong item, defect, or damage, we cover return shipping.
• If the return is due to change of mind, return shipping charges may apply.

7) Order Cancellation

• Orders can be cancelled within 2 hours of placing the order.
• If the order has already been shipped, cancellation will not be possible.

8) How to Request a Return

To request a return or refund, contact us: