Terms of service
Terms of Service
Welcome to Follivia. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
If you do not agree, please do not use our website.
1) General Conditions
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You must be at least 18 years old or have permission from a parent/guardian to use our website.
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We reserve the right to refuse service to anyone for any reason at any time.
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You agree not to misuse our website, services, or products.
2) Products & Accuracy
We aim to display accurate product descriptions, images, and information. However:
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Product colors may slightly vary due to screen settings.
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Product packaging may change without notice.
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We do not guarantee that all product information is free from errors, but we will correct mistakes where possible.
3) Pricing & Payments
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Prices are shown on our website and may change without notice.
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We accept online payments and Cash on Delivery (COD) where available.
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For online payments, your card details are handled securely through payment providers — we do not store full card information.
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If a payment is declined or fails, the order may not be processed.
4) Order Confirmation
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Your order is confirmed only after successful checkout and confirmation via email/SMS (where applicable).
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We may cancel an order if:
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The item is out of stock
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Payment is not verified
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Incorrect pricing occurred due to an error
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We suspect fraudulent activity
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5) Shipping & Delivery
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Delivery times are estimates and may vary due to logistics, weather, holidays, or unforeseen delays.
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Customers must provide accurate delivery details. Follivia is not responsible for delivery issues caused by incorrect information.
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If delivery fails due to incorrect address/phone number or customer unavailability, re-delivery charges may apply.
6) Returns & Refunds
Returns and refunds are subject to our Return & Refund Policy.
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Returns are only accepted if the product is unused, unopened, and in original packaging.
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For hygiene reasons, used grooming items may not be eligible for return.
Please refer to our Return & Refund Policy for full details.
7) Use of Products (Safety Disclaimer)
Our products are designed for personal use only.
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Always follow usage instructions provided with the product.
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Results may vary depending on hair type, skin type, or individual usage.
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Follivia is not responsible for damage caused by misuse, improper handling, or failure to follow instructions.
If you have sensitive skin or a medical condition, consult a professional before use.
8) Intellectual Property
All content on the Follivia website (logos, images, text, designs, and branding) belongs to Follivia and may not be copied, reproduced, or used without our written permission.
9) Prohibited Activities
You agree not to:
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Use our site for illegal activities
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Attempt to hack or disrupt the website
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Upload malicious code or viruses
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Copy our content or resell our products without authorization
10) Limitation of Liability
To the fullest extent allowed by law:
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Follivia is not liable for indirect or incidental damages arising from the use of our products or website.
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Our total liability is limited to the amount paid for the product purchased.
11) Governing Law
These Terms are governed by applicable laws and regulations of the United Arab Emirates, where applicable.
12) Changes to Terms
We may update these Terms at any time. Updates will be posted on this page. Your continued use of the website means you accept the updated Terms.