Shipping policy

Shipping Policy

At Follivia, we aim to deliver your order quickly, safely, and on time. This Shipping Policy explains our delivery timelines, charges, and important delivery terms.

1) Delivery Locations

We currently deliver within the United Arab Emirates (UAE).

If delivery is not available to your area, you will be notified at checkout or by our support team.

2) Processing Time

  • Orders are typically processed within 24 hours.

  • Orders placed on weekends or public holidays may be processed on the next working day.

✅ You will receive an order confirmation once your order is placed.

3) Delivery Time (UAE)

Estimated delivery time:

  • Major cities (Dubai, Sharjah, Abu Dhabi): 1–3 working days

  • Other UAE areas: 2–5 working days

⚠️ Delivery times are estimates and may vary due to weather, holidays, or courier delays.

4) Shipping Charges

Shipping charges (if applicable) are shown at checkout.

✅ We may offer free shipping on selected promotions or minimum order values.

5) Cash on Delivery (COD)

  • COD is available in selected locations.

  • Please keep the exact amount ready at the time of delivery.

  • If a customer refuses COD delivery without a valid reason, future COD service may be restricted.

6) Delivery Attempts

  • Couriers may attempt delivery up to 2 times.

  • If delivery fails due to customer unavailability, incorrect address, or unreachable phone number, re-delivery fees may apply.

✅ Please ensure your phone number and address are correct at checkout.

7) Incorrect Address / Unreachable Customer

If you provide incorrect delivery details or fail to respond:

  • Your delivery may be delayed or cancelled

  • Additional delivery charges may apply

Follivia is not responsible for delays caused by incorrect address or customer unavailability.

8) Damaged Package or Missing Items

If your package arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Share clear photos/video of the package and product

✅ We will investigate and offer a solution after verification.

9) Order Tracking

If tracking is available, we will provide tracking details via email, SMS, or WhatsApp.