Contact information

Contact Us

We’re here to help. If you have questions about your order, delivery, returns, or product support, feel free to reach out — our team will respond as soon as possible.

Customer Support

📩 Email: support@follivia.com
📞 WhatsApp / Call: +923432843665

Warehouse Address

Warehouse # 13, Plot # 4488, PO Box 5841
Al Sajaa Industrial, Sharjah, UAE

Support Hours

Monday – Saturday: 10:00 AM – 7:00 PM (UAE Time)
Sunday: Closed

Order Help

For faster support, please include:

  • Your Order Number

  • The Phone Number used at checkout

  • Photos/video (if reporting damage or a product issue)

Returns & Refund Requests

To request a return or report a damaged item, contact us within:

  • 7 days for eligible returns

  • 48 hours for damaged/incorrect items

(Please review our Return & Refund Policy for full details.)

We Usually Reply Within

✅ 24–48 hours (working days)