Privacy policy

Privacy Policy

At Follivia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

1) Information We Collect

When you browse or shop from Follivia, we may collect the following information:

a) Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

b) Order & Payment Details

  • Products purchased

  • Order history

  • Payment status (we do not store full card details)

c) Website & Device Data

  • IP address

  • Browser type and device details

  • Pages visited and time spent

  • Cookies and tracking data

2) How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Confirm payments and send order updates

  • Provide customer support

  • Improve our website and customer experience

  • Send promotional offers (only if you opt-in)

  • Prevent fraud and ensure security

3) Cookies & Tracking

We use cookies and similar technologies to:

  • Keep your cart and preferences saved

  • Understand how users interact with our site

  • Improve ads and marketing performance

You may disable cookies in your browser settings, but some features of the website may not work properly.

4) Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties needed to run our business, such as:

  • Delivery and shipping partners

  • Payment processing providers

  • Website and analytics tools

  • Marketing platforms (only for advertising purposes)

These providers are required to protect your data and use it only for providing services.

5) Payment Security

All payments are processed through secure payment gateways.
Follivia does not store your full debit/credit card information on our servers.

6) Data Protection & Security

We take reasonable security measures to protect your personal information from:

  • Unauthorized access

  • Misuse

  • Loss or disclosure

However, no online platform can guarantee 100% security, so you share information at your own risk.

7) Your Rights

You may request to:

  • Access the personal information we hold about you

  • Correct or update your data

  • Delete your information (where legally allowed)

  • Unsubscribe from marketing messages at any time

To request changes, contact us using the details below.

8) Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

9) Children’s Privacy

Follivia does not knowingly collect information from children under 13.
If you believe a child has provided us data, contact us and we will remove it.

10) Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated effective date.